How to get help
Open a ticket from Dashboard → Tickets and pick the related license. Include your product version, PHP version, URL and any error messages — screenshots and log files can be attached.
Response times
- Support hours: Mon–Fri 10:00–18:00 (Asia/Kolkata).
- First response target: 24 business hours; most tickets are resolved within 72 hours.
- Outside support hours you'll get an automatic acknowledgement and we'll reply when we're back.
Included
- Help installing and configuring the product;
- Answers about the product's features and documented options;
- Fixing bugs and security issues in the product;
- Help with included third-party assets, where possible.
Not included
- Customisation or new features (we're happy to quote);
- Problems caused by hosting, other plugins/themes or modified code;
- Server administration, SEO or general web development help.
Support period
Every license includes support for the period shown on the product page. You can renew it any time from your dashboard; we'll remind you before it expires. Updates keep working even when support has ended.
Be kind
We're humans helping humans. Abusive messages may lead to support being withdrawn.